Shipping Policy
At TEX2FIT, we are committed to delivering your stylish new garments swiftly and efficiently. Here’s everything you need to know about our shipping process:
Delivery:
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Expect your order to arrive within 4-7 working days.
Shipping Rates:
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Standard Shipping: CA$10.00
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Enjoy FREE Standard Shipping on orders over CA$40.00
Courier Selection:
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Our warehouse team selects the most suitable courier for your order to ensure optimal delivery speed and reliability.
Order Confirmation:
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After placing your order on icetrax.ca, you will receive email confirmation of your purchase.
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Once your order is on its way, we’ll send you a second email with tracking information so you can monitor your shipment’s progress.
Need Assistant?
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If you encounter any issues with your order or have questions regarding our shipping policy, please don’t hesitate to contact us at cs@tex2fit.ca. We’re here to help!
Thank you for choosing TEX2FIT. We look forward to delivering your order with care and speed.
Return Policy
At TEX2FIT, your satisfaction is our top priority. We want you to feel confident and happy with your purchase. If you need to return an item, we’ve made the process as straightforward and convenient as possible.
Return Window:
You have a generous 60 days from the date you receive your item to request a return. This gives you ample time to ensure your purchase is just right for you.
Return Eligibility:
To ensure a smooth return process, please make sure:
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The item is unworn and unused.
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It is in its original condition with all tags and packaging intact.
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You include your receipt or proof of purchase with the return.
How to Initiate a Return:
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Contact Us: Email us at cs@tex2fit.ca to start your return request.
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Return Process: Once your return is approved, we will send you a return shipping label along with easy-to-follow instructions on how to send your item back to us.
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Note: To ensure we can process your return, please use the provided return label and instructions. Returns sent without prior authorization cannot be accepted.
Handling Damages and Issues:
We aim for all our products to arrive in perfect condition. If you receive a defective, damaged, or incorrect item, please inspect your order upon arrival and contact us immediately. We will promptly address the issue and make it right for you.
Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on the following items:
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Activewear: All activewear sales are final to maintain hygiene standards.
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Custom or Personalized Products: These items are made specifically for you and cannot be returned.
If you have questions about our return policy or specific items, please don’t hesitate to reach out to
us for assistance.
Sale Items and Gift Cards:
Please note that sale items and gift cards are final and cannot be returned.
Need Assistance?
If you have any questions or need help with the return process, we’re here for you! Contact us anytime at cs@tex2fit.ca, and we’ll be happy to assist you.